Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at treatlybox@gmail.com. Please note that returns will need to be sent to the following address: [2561 clarinet Dr Orlando, Fl 32937] Items sent back to us without first requesting a return will not be accepted.
For eligible, non-exempt items:
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Items must be returned unused, in their original condition and packaging
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You are responsible for return postage costs unless the item is faulty
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Returns must be initiated within 14 days of delivery
Once received and inspected, we will process your refund.
Once your return has been received and inspected, we will notify you by email.
If approved:
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Refunds will be issued to the original payment method
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Please allow 3–5 working days for funds to appear, depending on your bank
If you have not received your refund after this time:
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Check your bank account
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Contact your card provider
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Contact your bank
If the issue persists, please email treatlybox@gmail.com
To exercise your right to cancel, you must notify us in writing by email at treatlybox@gmail.com. within 14 days of delivery. You then have a further 14 days to return the item(s) to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item is faulty, damaged, or incorrect, please contact us as soon as possible and within 28 days of receipt, providing clear photos where applicable.
Where an item is confirmed to be faulty, we will offer:
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A replacement, or
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A refund, where appropriate
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or drinks), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.